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FAQs
Find answers to common questions about our plushies, orders, and more.

Can I send this as a gift?
Absolutely! Happydandis is all about making plushie gifts special. Pick a plush friend, type your heartfelt message at checkout, and we'll handwrite it on a beautiful custom card and send everything in a premium gift box, ready to make someone smile.
How do I add my personalized message?
It's super easy. During checkout, you'll find a text box where you can write your heartfelt message (up to 400 characters). We'll handwrite it on a beautiful card and include it with your plush friend.
Will they know who sent it?
Up to you! You can include your name in the personal message card or keep it a sweet surprise. Either way, your plush friend will arrive looking perfect.
Can I order multiple gifts?
Of course! You can order as many plushies as you'd like. Each one will come in its own gift box with a personalized message card. Need help with a bulk order? Just reach out.
Can I schedule a delivery date?
While we can't guarantee exact delivery dates, we do our best to accommodate timing requests. Contact us for special delivery arrangements.

How quickly will it arrive?
We ship within 1-2 business days, and your Happydandis friend typically arrives its destination depending on the shipping service you select. Need it faster? Just reach out here and we'll help!
Do you ship internationally?
Currently, we only ship within the United States. We're working on bringing Happydandis joy worldwide soon!
Can I track my order?
Yes! Once your order ships, we'll send you a tracking number via email so you can follow your plush friend's journey to its new home.
What shipping carriers do you use?
We ship via USPS and UPS to ensure safe, reliable delivery of your plush friend.
What are the shipping costs?
We offer free shipping on all orders. Your plush friend will arrive safely in our premium gift box at no extra cost.

What makes your plushies unique?
Every Happydandis comes with a free personalized message card in a beautiful gift box. Plus, 10% of our profits help fund education projects in underserved communities in Nigeria - so your gift spreads double the joy.
How big are your plushies?
Our plushies are perfectly huggable at 12-inch. You'll find specific measurements on each product page.
How do I care for my plushie?
Your Happydandis friend is surface washable with a damp cloth. For deeper cleaning, we recommend hand washing with mild soap and air drying.
Are your plushies safe for all ages?
Our plushies are safety tested and suitable for ages 3 and up. For babies under 3, adult supervision is required.
What materials are used?
We use premium, soft polyester materials that are both cuddly and durable. All materials meet or exceed safety standards.

What if I'm not satisfied?
Your happiness matters. If you're not completely in love with your Happydandis, we'll make it right with a free return or exchange within 30 days.
How do returns work?
Just contact us within 30 days of receiving your plushie. We'll send you a prepaid return label - no hassle, no questions asked!
What's your exchange policy?
Want to swap for a different plush friend? No problem! Contact us within 30 days and we'll help arrange a free exchange.
Is the gift box damaged - what do I do?
Oh no! Contact us right away with photos, and we'll send a replacement immediately. Your gift's presentation matters to us.

How do you support education in Nigeria?
We donate 10% of our profits to carefully selected educational projects in underserved Nigerian communities, focusing on improving access to quality education.
Where do you donate plushies?
We regularly donate plush friends to children's hospitals and grief centers across the US, bringing comfort where it's needed most.
Can I contribute more to the cause?
Thank you for asking. Contact us to learn more about our educational initiatives and how you can get involved.